Privacy Policy
At AutoFix Garage, located at 12 Oak Street, Manchester, M1 6EB, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. We are AutoFix Garage, and we can be reached at +44 6807206822 or via email at [email protected]. This policy is effective as of October 26, 2023.
1. Introduction
This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. By using our website and services, you consent to the practices described in this policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We encourage you to read this Privacy Policy carefully to understand how we handle your information.
2. Information We Collect
We collect several types of information from and about users of our website and services:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and vehicle details (make, model, registration number). We collect this information when you book an appointment, request a quote, or contact us through our website or by phone.
- Payment Information: When you pay for our services, we collect payment information, such as credit card details or bank account information. This information is processed securely through our payment gateway and is not stored on our servers.
- Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us improve our website and services.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our website. You can control cookies through your browser settings. Please see our Cookies Policy for more details.
- Vehicle Data: In order to provide our services, we may collect and process information about your vehicle, including its service history, diagnostic data, and repair records. This information helps us to provide accurate and efficient repair and maintenance services.
3. How We Use Your Information
We use the information we collect for various purposes:
- To Provide Services: We use your personal information to schedule appointments, provide quotes, perform repairs and maintenance on your vehicle, and communicate with you about our services.
- To Process Payments: We use your payment information to process payments for our services and to prevent fraud.
- To Improve Our Website and Services: We use usage data and feedback to improve our website, services, and customer experience.
- To Communicate with You: We may use your contact information to send you service reminders, promotional offers, and other updates about our services. You can opt out of receiving these communications at any time.
- To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as tax reporting and record-keeping requirements.
- For Marketing Purposes: With your consent, we may use your information to send you newsletters, special offers, and information about new services. You have the right to withdraw your consent at any time.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data, such as payment information, during transmission.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Data Backups: We maintain regular backups of our data to prevent data loss in the event of a disaster.
- Secure Storage: Personal information is stored on secure servers located in controlled environments.
- Employee Training: Our employees receive regular training on data protection and security best practices.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Customer Data: We retain customer data for as long as you are a customer and for a reasonable period thereafter to provide ongoing support and to comply with legal obligations.
- Payment Information: We retain payment information only for as long as necessary to process payments and to comply with tax and accounting requirements.
- Usage Data: We retain usage data for a period of one year to analyze trends and improve our website and services.
- Marketing Data: We retain marketing data for as long as you consent to receive marketing communications from us. You can withdraw your consent at any time.
When we no longer need your personal information, we will securely delete or anonymize it.
6. Your Rights
Under the GDPR, you have certain rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within one month. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK, if you believe that we have violated your data protection rights.
7. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Significant changes to this policy will be communicated to you directly via email if you are a registered customer of AutoFix Garage.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
AutoFix Garage
12 Oak Street
Manchester, M1 6EB
United Kingdom
Phone: +44 2945194990
Email: [email protected]
Our Data Protection Officer is Amelia Davies, who can be reached at the above email address.